Returns & Exchanges
At PB2 Foods, we strive for 100% satisfaction with every jar of powdered nut butter; however, due to the food-based nature of our products, we can only accept returns on unopened items within 30 days of purchase.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Authorization number.
Verify Condition
Ensure your PB2 products are in their original, unopened packaging with the safety seal intact to be eligible for a refund.
Pack and Ship
Securely package your items and ship them back to our distribution center using a tracked shipping method of your choice.
Receive Refund
Once our quality control team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing